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Terms of Service

Effective: February 21, 2026  |  Last updated: February 21, 2026

1. Agreement to Terms

By accessing klarix.ai ("the Site") or using services provided by Klarix ("we," "us," "our"), you ("Client," "you," "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or organization, you represent and warrant that you have authority to bind that entity. If you do not agree, do not use our services.

2. Description of Services

Klarix provides competitive intelligence as a subscription service, including but not limited to: competitive landscape analysis, decision-maker contact databases, prospect dossiers, SWOT analyses, battle cards, one-pagers, personalized outreach sequences, and monthly intelligence refreshes. Specific deliverables, scope, timelines, and support levels are defined by your subscription tier or custom agreement.

3. Subscriptions & Billing

  • Subscriptions are billed monthly at the start of each billing cycle, unless you select an annual plan (paid upfront).
  • Payment is processed via Stripe. You authorize recurring charges for the duration of your subscription.
  • Prices are subject to change with 30 days' written notice. Price increases do not apply to the current billing period.
  • Founder pricing, once locked in, remains in effect for the lifetime of an active, continuously-paid subscription. Pausing or canceling for more than 60 days may forfeit founder pricing at Klarix's discretion.
  • Late payments may result in suspension of services after a 7-day grace period and written notice.

4. Cancellation & Refunds

  • You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You retain access to existing deliverables.
  • 30-day money-back guarantee on the first month of service. If unsatisfied for any reason, request a full refund within 30 days of your first payment.
  • After the first month, refunds are at Klarix's discretion. Partial-month refunds are generally not provided.
  • Annual plan refunds: If you cancel an annual plan within 30 days, you receive a full refund. After 30 days, no refunds are issued for the remaining term.
  • To cancel, email michael@klarix.ai. You will receive written confirmation within 2 business days.

5. Deliverables & License

  • Deliverables (dossiers, battle cards, contacts, outreach templates, reports, etc.) are licensed for your internal business use only.
  • You may share deliverables within your organization, including with your sales team, executives, board members, and contractors working directly on your behalf.
  • You may not resell, redistribute, sublicense, publish, or make deliverables available to third parties without prior written consent from Klarix.
  • Upon subscription termination, your license to use deliverables remains in effect for materials already received. No new deliverables will be provided.

6. Intellectual Property

  • Klarix retains ownership of its methodologies, scoring algorithms, analysis frameworks, templates, software, and processes.
  • You retain ownership of the business information, market context, and proprietary data you provide to us.
  • Deliverables are licensed (not sold) under Section 5. The underlying methodology used to create them remains Klarix's intellectual property.
  • The Klarix name, logo, and branding are our trademarks. You may not use them without written permission.

7. Confidentiality

  • Both parties agree to treat non-public business information shared during the engagement as confidential ("Confidential Information").
  • Klarix will not share your business context, ICP details, competitive strategy, or deliverable contents with any third party, including other clients.
  • You agree not to share Klarix's proprietary methodologies, scoring models, or internal processes.
  • Confidentiality obligations survive termination of the subscription for a period of 2 years.
  • Confidential Information does not include information that is publicly available, independently developed, or lawfully obtained from a third party.

8. Data Accuracy & Disclaimer

Klarix uses a combination of AI-powered research, third-party data sources, and human analysis. You acknowledge and agree that:

  • Competitive intelligence is based on publicly available information and third-party data that may be incomplete, outdated, or inaccurate.
  • Contact information (emails, phone numbers) is gathered from public and licensed sources and may not always be current.
  • Deliverables are provided "as is" and "as available" for informational and strategic planning purposes.
  • Klarix does not guarantee specific business outcomes, revenue increases, or deal closures from use of our deliverables.
  • You are responsible for independently verifying information before making business decisions based on our deliverables.

9. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLARION PROVIDES SERVICES AND DELIVERABLES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Klarix is not liable for business decisions, revenue outcomes, lost profits, or losses arising from use of our deliverables.
  • Our total aggregate liability for any claims related to the service shall not exceed the amounts you paid to Klarix in the 3 months preceding the claim.
  • In no event shall Klarix be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, regardless of the theory of liability.
  • These limitations apply even if Klarix has been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Klarix, its owner, officers, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of our deliverables, (b) your violation of these Terms, (c) your violation of any third party's rights, or (d) any outreach or communications you send using our deliverables that violate applicable law (including CAN-SPAM, GDPR, or TCPA).

12. Acceptable Use

You agree not to:

  • Use our deliverables for unlawful purposes, including harassment, stalking, or spam in violation of CAN-SPAM, GDPR, or TCPA
  • Misrepresent Klarix's deliverables as your own proprietary research when selling to or sharing with third parties
  • Attempt to reverse-engineer, decompile, or extract our scoring models, algorithms, or methodologies
  • Use automated systems (bots, scrapers) to access or extract data from our website
  • Share login credentials or access with unauthorized users
  • Use our contact data to send unsolicited communications in jurisdictions where such communications are prohibited

Violation of these terms may result in immediate suspension or termination of services without refund.

13. Compliance with Outreach Laws

Klarix provides contact information and outreach templates as sales enablement tools. You are solely responsible for ensuring your outreach activities comply with all applicable laws, including CAN-SPAM (US), CASL (Canada), GDPR (EU), PECR (UK), and any state or local regulations. Klarix is not liable for your use of contact data in ways that violate applicable law.

14. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, internet or infrastructure failures, pandemics, or third-party service outages.

15. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 15 days before taking effect, and posted on this page with an updated effective date. Continued use of services after the effective date constitutes acceptance. If you disagree with changes, you may cancel your subscription before the changes take effect.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict of law principles.

  • Informal resolution first: Before initiating formal proceedings, both parties agree to attempt good-faith negotiation for at least 30 days.
  • Arbitration: Unresolved disputes shall be settled through binding arbitration in Illinois under the rules of the American Arbitration Association (AAA). The arbitration shall be conducted by a single arbitrator.
  • Small claims exception: Either party may bring claims in small claims court if the claim qualifies.
  • Class action waiver: Both parties agree to resolve disputes individually and waive the right to participate in class actions or class arbitrations.
  • Each party bears its own costs and attorneys' fees unless the arbitrator rules otherwise.

17. Assignment

You may not assign or transfer your subscription or rights under these Terms without our written consent. Klarix may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.

18. Entire Agreement

These Terms, together with our Privacy Policy and any custom agreement or proposal, constitute the entire agreement between you and Klarix regarding the services. They supersede all prior negotiations, representations, and agreements.

19. Severability

If any provision of these Terms is found unenforceable or invalid by a court of competent jurisdiction, the remaining provisions continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

20. Contact

For questions about these Terms: